Shipping policy

 

Shipping Policy

Updated: January 17, 2022

 

Broken English Designs LLC (“Broken English,” “we,” “us,” “our”) provides our customers (“you,” "your") with a unique shopping experience featuring uniquely designed jewelry. The items on the Broken English website, accessible from www.brokenenglishjewelry.com (the “website”), were designed and fabricated by artists, meeting Broken English's criteria of originality and quality of workmanship. Each piece is individually made, and production schedules attempt, as much as possible, to accommodate customers' delivery requests. However, orders not in stock are subject to the availability of raw materials, production, and delivery schedules. Also, all of the jewelry is manufactured in a studio setting and features subtle variations in detail and finish from items photographed on our website.

 

SALES TAX

We are a California and New York business. Sales tax will be applied if you live in California, New York, or as otherwise required by law.

HOLIDAY SHIPPING

To ensure your order arrives in time for the holiday, please not our shipping dates:

Standard Ground: Must be placed by December 15th 10am EST
UPS 2nd Day Air: Must be placed by December 21st 10am EST
UPS Next Day Air: Must be placed by December 22nd 10am EST

SHIPPING OPTIONS

• Standard shipping rates will apply for all orders totaling $249 or less.
• Free Ground Shipping on orders in the US for orders totaling $250-$1,000.
• Free 2nd Day Shipping on Orders in the US for orders over $1,000.
• Free Next Day Shipping on Orders in the US for orders over $5,000.
• International Shipping flat rate of $100, some additions may apply.
• Non-jewelry and most items under $100, USPS shipping rates calculated at checkout.

If you would like to upgrade your shipping options, please contact our Client Care Team within 24 hours of your order at support@brokenenglishjewelry.com. Additional shipping costs may apply with your upgrade(s).

All orders are subject to merchandise being held in stock and will be processed, if possible, within 1-3 days of receipt of the customer's order. All shipments are subject to payment in full by the customer.

Additions:

• We do not mail to PO Boxes.
• We require a signature on all packages sent with insurance attached at the time of delivery. (i.e., not on USPS packages or non-insured packages).
• The signature can be waived upon request by the customer only; we cannot be responsible for this action by the customer.
• The signature required at delivery is for insurance purposes. If you choose to waive the signature, you accept full responsibility should loss, theft, or damage occur during shipping. All waived signature purchases will be deemed final and are not subject to the Return Policy listed above.

 

INTERNATIONAL ORDERS

We are happy to ship worldwide. We are not responsible for any duties or taxes incurred by the country we ship to. We offer flat rate international shipping for $100 on most orders; however, there could be the rare occasion that the cost of shipping could be more than the standard flat rate.

For refunds on international orders, all applicable shipping charges will be deducted from any applicable credits and refunds.

CREDIT INFORMATION SHARING

We do not share customers' credit card information with any third parties or vendors.

 

ACCESSIBILITY

At Broken English, we are committed to accessibility. It is our policy to ensure that everyone, including persons with disabilities, has full and equal access to our digital offerings. Our website is accessible to people who browse the internet with assistive devices, in compliance with the Americans with Disability Act (ADA). Broken English engages in monthly testing to assess and ensure accessibility.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information, register a complaint, or simply want more information, please contact our Privacy Compliance Officer.

support@brokenenglishjewelry.com, or by mail at

Broken English Designs, LLC
Attn: Privacy Compliance Officer
157 S Orange Dr., Los Angeles, CA 90036